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FAQ

1. Q. How do I order online?
A. Create an account with us by clicking “register”. Make sure to submit a copy of your sellers permit/tax id information via fax (323)201-3771 or email to webadmin@yelete.com as instructed to expedite the new account setup. Upon approval, you will be able to log in and view prices online. Please note that your total at checkout does not include shipping fees.

2. Q. What happens after my order has been placed?
A. If this is your first order with us, please download the credit card authorization form, sign it, then fax or email back to us. Once payment information is received, we will process your order with an estimated shipping rate and a “pre authorization” is made to ensure sufficient funds are available. Final charges are adjusted and invoiced at the time of shipment.

3. Q. Do you accept phone orders?
A. Yes. Simply call (323) 201-3770 Monday-Friday 9am-6pm Pacific Standard Time and a helpful customer service representative will be able to assist you.

4. Q. How can I check on my order?
A. You can track orders and view your sales history by login into your account.

5. Q. Do you offer drop shipping?
A. We do not offer drop shipping at this time.

6. Q. What's your minimum order?
A. Our minimum order is $100.

7. Q. How can I know the shipping cost?
A. Retail/Boutique orders are typically shipped via FedEx. Once we receive your order, your shipment quote is based on the weight of your purchase. If you would like us to inform you of the shipping cost, please leave a note in the “customer notes” section of your order.

8. Q. Can you send me a catalog?
A. Our current products can be viewed on our home page by clicking “Catalog”. We don’t create seasonal physical catalogs due to our rapid inventory change.

9. Q. Where are your products made?
A. The bulk of our products are manufactured and made in China. Small runs of our new products are manufactured in the U.S.. These items can be distinguished by the _U code in the product style number as well as in the written description.

10. Q. How long will it take me to get my order?
A. Packing and processing of a new order takes 1-2 business days. During peak season or post trade shows, this may increase to 1-5 business days. Additionally, FedEx ground takes 2-4 business days within the Continental US. Your order should arrive within 4-7 business days within the continental US.

11. Q. How will my order be shipped?
A. Our default shipping company is FedEx. If you have an existing account with another shipping company (UPS, DHL, etc.) please advise in your “customer notes” section so that we may process your order accordingly. For larger shipments (by the case or pallet), we recommend trucking companies to lower the cost of shipping.

12. Q. I received my order but something is damage or missing. What do I do?
A. Please feel free to contact us at 323.201.3770 or email rma@yelete.com for assistance. To expedite this process please provide photos of any damaged items so that we may forward them to our quality control department.

13. Q. Do you have samples of your products that I could get for free?
A. Unfortunately, we currently do not offer any free product samples. We do however have sample packages for sale available our website.

14. Q. Can I come visit your showroom?
A. Yes! Our business hours are Mon-Fri from 9am-6pm PST. Please call in and set-up an appointment 323.201.3770

15. Q. What's your return Policy?
A. -Order cancellations must be requested by written form (letter or e-mail).
-No cancellations accepted after shipment.
-Returns are accepted within 7 days from confirmed order delivery date, on unopened packages with original manufacturer`s seal. No returns for special orders.
-Returns subject to a 10% restocking fee. Customer will assume return shipping costs.
-If returning damaged items, we will pay for shipping and waive the restocking fee.
-$25.00 charge for any returned checks.
-Claims for any damage must be made within 3 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
-Price on this invoice does not included shipping and handling fees. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)




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